Returns

At Allainia & Co., we take pride in crafting high-quality home fragrances. Your satisfaction is our top priority, but we understand that everything isn't for everyone. 


RETURNS

We accept returns under the following conditions:
  • Items must be returned within 15 days of purchase. 
  • Products must be unused, unopened, and in their original packaging. 
  • A valid proof of purchase (receipt & order confirmation) is required. 
  • Customers are responsible for return shipping costs unless the item is defective or we made an error.


NON-RETURNABLE 

  • Items used, burned, sprayed or diluted. 
  • Linen & Room Sprays.
  • Reed Diffusers.


HOW TO INITIATE A RETURN

  1. Contact our customer service team at customer.service@allainiaco.com 
  2. Provide your order details and reason for the return. 
  3. Follow the instructions provided to ship the item back. 
 Once we receive and inspect your returned item, we’ll process your refund within 7-10 business days to the original payment method. Shipping fees are non-refundable.


EXCHANGE

If you received a damaged, defective, or incorrect item, we’d be happy to make it right. 


STEPS TO EXCHANGE

  1.  Notify us within 5 days of receiving your order by contacting by email. 
  2.  Include photos of the damaged or incorrect item.
  3. Once approved, we’ll send a replacement or provide instructions for the exchange. 



Thank you for choosing Allainia & Co. to elevate your home fragrance experience!